Many public school students attempting to log on to the first day of remote learning in New York City since the COVID-19 pandemic were greeted with error messages Tuesday, as families were told to keep trying because the system was overwhelmed.
“We are currently experiencing issues with services that require IBM authentication to login. We are actively working with IBM to resolve,” the education department posted on X, at around 8:30 a.m., about a half hour into the school day. “We will provide an update as soon as possible.”
Parents at home with their kids due to a snowstorm said they were having difficulties with an array of platforms and devices, including Chromebooks, Google Classroom, Zoom, Outlook, TeachHub, and the citywide attendance app.
“Very frustrating,” said Ariella Simeone, a parent of two elementary schoolers in Brooklyn. “My kids are disappointed. They wanted to see their friends on screen. I have two DOE devices and both are facing system errors.”
The education department asked educators to distribute devices and practice going remote last fall.
“Lol it’s such a cluster****,” a Bronx principal who asked to be anonymous to protect his job wrote in a text message. ”We worked so hard to be able to pivot and the infrastructure can’t handle it.”
On Monday, Mayor Eric Adams and Schools Chancellor David Banks had said they were confident about the decision to shift to remote instruction due to the weather forecast, saying the system was ready.
“We feel really good about this,” Banks said at a press conference Monday. “We’ve taken some time as a school system to do simulations and prepare for this. And it’s one of the good things that, in fact, emerged from the pandemic, was our preparedness to be ready for moments like this.”
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