AT&T has pledged a $5 bill credit to thousands of its customers following a significant service disruption last Thursday. The outage, which at its peak impacted over 70,000 users, was attributed to errors made during network expansion efforts, rather than a cyberattack. The Dallas-based telecommunications giant expressed regret over the incident, acknowledging the inconvenience and frustration caused to its customer base.
In response to the service interruption, AT&T has initiated a gesture of goodwill by offering a $5 credit, although this compensation will exclude prepaid, business, and Cricket Wireless customers. The company cautioned that the credit’s application might take up to two billing cycles to reflect on customer accounts.
Amidst ongoing scrutiny by the Federal Communications Commission, with assistance from the FBI and the Department of Homeland Security, AT&T has committed to preventive measures to avoid future outages. This move comes as part of the company’s efforts to restore trust and ensure reliability for its consumers.
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