The Port Authority announced that a new passenger survey has recognized LaGuardia as the best North American airport in its class.
Photo courtesy of the Port Authority
Generations of travelers who passed through LaGuardia Airport cursed its dark and dank corridors in its rundown terminals built in the 1950s, with some—such as Vice President Joe Biden in a 2014 speech—likening it to that “of a third world nation” at the time.
Now, a decade later, and after an $8 billion rebuild, customers are praising the transformation of LaGuardia, ranking it as the best North American airport in its class.
The Port Authority announced the findings of the Airport Service Quality (ASQ) passenger survey of more than 4,200 participants that was conducted at the airport gates throughout 2023, which was the first year that all new facilities at LaGuardia Airport were completed and in use.
“Taking LaGuardia Airport from worst to best is now more than an aspiration, it’s an accomplishment that passengers have now resoundingly recognized,” Port Authority Executive Director Rick Cotton said. “When we started out on our $8 billion transformation of LaGuardia, few believed we could create the world-class airport our region deserves. But the ASQ award proves that seeing is believing.”
The ASQ survey, a program of the Airports Council International, revealed that LaGuardia earned an overall passenger satisfaction score of 4.24 out of 5, which is 20% higher than its score in 2018 earning the title of “Best Airport of 25 to 40 Million Passengers in North America.”
It represents a blueprint for success the Port Authority plans on replicating during the $19 billion renovation at JFK International Airport currently underway as well as improvement at Newark Liberty Airport.
“There is no better judge of our new airports than the passengers who use them, which is why the ASQ award for best airport going to LaGuardia is so meaningful,” Port Authority Chairman…
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