The questions Walmart refuses to answer about credit card skimmers found at 5 Central NY stores

Syracuse, N.Y. — Thousands of Walmart customers are wondering this weekend whether their credit card information was stolen by criminals who placed card skimmers at five Central New York stores.

The card-skimming devices were found in these stores: Camillus, East Syracuse, Auburn, Oswego and Fulton.

The devices were secretly placed in checkouts and not found for four days over the July 4 holiday weekend, police said.

Related article: How to avoid becoming a victim of credit card skimmers like those found at CNY Walmarts

Syracuse.com | The Post-Standard has asked Walmart to answer questions to help people in Central New York to determine if their information was stolen or what they should do. The company has refused to answer questions.

Joe Pennington, director of the Walmart Press Office | Global Communications | Corporate Affairs, referred Syracuse.com to area police agencies to answer the questions. The agencies were unable to answer most of the questions.

Here are the questions Walmart refuses to answer:

• What aisle or lane were the card skimmers on so shoppers can know if they went through it by the number of the lane or aisle? Otherwise, anyone who went to the store will worry they were impacted. (Some police agencies have provided lane numbers: see below.)
• Customers are asking what hours on those days (July 2 to July 5) the skimmers were on the registers. Can you say when they were installed and discovered?
• How many customers went through the registers with the skimmers between July 2 to July 5?
• Does Walmart believe no customers were impacted because possibly the skimmers were found by employees before they were retrieved by the criminals? (Some skimmers require the criminal to go back and pick up the device. Others can be operated remotely. State police have said they don’t know yet how these skimmers operate.)
• If a person finds a fraudulent charge on the credit card or bank statement will Walmart pay the charge? If so, how should customers contact Walmart to…