SARATOGA SPRINGS — More than two full days after a multi-band rock concert Saturday night at the Saratoga Performing Arts Center was halted midway through because of a bomb threat, the show’s promoter, Live Nation, had yet to formally address the matter, including whether refunds would be issued because the headlining act did not perform.
Fans discussing the situation in various online forums posted screen shots showing replies from the Live Nation Concerts at SPAC Facebook page saying they should email [email protected] and said they had not received a reply after more than 24 hours. Other posted responses from Ticketmaster, which is owned by Live Nation, that advised on Sunday afternoon, “The event organizer doesn’t allow refunds unless the event was canceled,” while others were told Sunday morning by Ticketmaster, “We are still waiting for the update from the organizers and you will surely receive an email when options are … available.”
In a reply from SPAC management to a comment on its statement on the matter, published Sunday night, the organization, which hosts but does not manage rock concerts, also referred people to the [email protected] email address.
Several concertgoers contacted Monday evening by the Times Union said they had heard nothing from Live Nation or Ticketmaster.
Earlier Monday, a local Live Nation representative referred a reporter via text message to SPAC’s statement but ceased replying when asked about refunds. An email seeking comment from Live Nation’s national press representative, sent midday Monday, had not received a reply by Monday night.
It is unclear from the “Know before you go” section of Live Nation’s venue page for SPAC whether a midshow evacuation as a result of a bomb threat would qualify for a refund. It says in its entirety: “Cancelations will only occur in the event of severe weather, artist cancelation or an act of…
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