Lake Shore Savings Bank has its third different chief operating officer this year.
The Dunkirk-based bank has promoted Melissa Sprague to the role, from operations manager.
“She continues to excel as a leader and change agent keenly focused on improving our results and the customer experience,” said Kim Liddell, the bank’s president and CEO.
Sprague joined Lake Shore last year, after working for 12 years at Evans Bank. She succeeds Rachel Foley, who resigned as COO effective last Monday.
Foley had shifted into that role in August. She spent 24 years with the bank, first as controller and then for the past 17 years as chief financial officer and treasurer.
“(Foley) will tell you, she is a loyal and committed Lake Shore devotee,” Liddell said. “She’s a significant shareholder. Her heart is with Lake Shore, and I think she’s meant a lot to to this organization over the years.”
Foley said she decided to leave Lake Shore “to pursue other career opportunities.”
“I enjoyed my nearly 25-year career at the bank and appreciate all the opportunities that I was given while working there,” Foley said, adding that she was “not in a position at this point in time to discuss future endeavors.”
Jennifer Zatkos resigned as COO earlier this year after only five months in the role. Zatkos left because the job required significantly more time than expected, Liddell said at the time.
The COO position was among new roles Lake Shore created as part of a consent order with regulators, who identified operational deficiencies at the bank. The order did not find any deficiencies in the bank’s financial…
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